Your enquiry
We use your name, contact details, property postcode, selected service and message to answer your request, arrange a visit or prepare a quotation. For a quotation you request for yourself, we use these details to take steps towards a contract. For other enquiries we have a legitimate interest in responding to people who contact us.
Send only the information needed to discuss the roof. Please leave payment details, medical information and personal information about neighbours out of your message.
Sending and protecting the form
Postmark processes enquiry emails on our behalf, including the page you sent the form from and the submission time. Our website checks form tokens, submission timing, a hidden spam-trap field and request frequency to reduce automated spam. These checks run on our server without a third-party CAPTCHA service.
In our legitimate interest in preventing spam, the form uses a keyed code derived from your network address to limit requests over a 15-minute period. A signed form token expires after two hours for new submissions. A separate submission reference helps prevent duplicate email for 24 hours. Expired records are cleared during subsequent use. The form database does not store a copy of your message.
How long we need the details
We need enquiries while we discuss your request, prepare a quotation and answer follow-up questions. If you commission work, relevant correspondence may form part of the job records we keep to administer the work and deal with accounting or contractual obligations. Call us to ask about a particular record.
Google Maps and YouTube
The coverage page and homepage embed Google Maps. When a map loads, Google receives technical information such as your network address and browser details to display it. The YouTube player loads only after you choose to play the video. At that point YouTube receives technical information and applies its own privacy practices. Google controls these services and describes its use of this information in its privacy policy.
WhatsApp and social media
WhatsApp and social links open the relevant service when you select them. If you send us a WhatsApp message, we use the details you provide to answer your roofing enquiry. WhatsApp also processes information according to its own privacy policy. These links do not load social-media widgets on this site.
Your choices and rights
You can ask us for a copy of your information, ask us to correct it or request deletion or restriction. You may object to processing based on legitimate interests. In certain circumstances you can ask us to transfer information you provided. The rights available depend on the purpose and lawful basis for using the information.
Raise a concern directly with York Roofer on 01904 900107. You can also complain to the Information Commissioner’s Office.